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PEYTIONATE
PEYTIONATE is our loyalty program that rewards you based on your transactions. For every transaction, you will get 100 points. The more you purchase, the more points you get. Redeem your points and get the extra benefits!
Create your free account online (no minimum spending amount needed!). The program is entirely free to join.
PRODUCTS
Our standard box is approximately 27 x 20 x 10,5 cm. They are sturdy keepsake boxes crafted available in Gray and White colors. You’ll want to use them again and again!
Yes, there’s a minimum of 2 items per box. All items CANNOT be purchase without our gift box. In order to create a fuller and thoughtful look for your gift box, we recommend you to put 3-5 items inside.
Not to worry – because the majority of our items are sent as gifts, we never include receipts or packing slips inside the packages. (Unless you request it beforehand).
Yes! We’ll gladly incorporate your logo/branding or design a gift box around a specific theme with minimum order quantity applied. Please contact us for further information.
Unfortunately, you’ll have to pick one. None of our codes or discounts are stackable.
SHIPPING
Typically, most orders take between 1-7 days to be processed, followed by 1-5 days for the shipping process depending on the delivery method and the recipient’s address.
If you’re in a pinch, please contact us through Whatsapp before ordering via our website, and we’ll see what we can do to accommodate your deadline.
We are glad to help you with your desired date. List your desired delivery or arrival date in the “notes” section of your cart, or contact us. And we’ll try to work with you to make this happen.
*Please note: Delivery time frames are not guaranteed and are rough estimations given to us by our allocated couriers. Please allocate extra days as the courier service may experience delays within time frames.
Due to big increase in customer orders and congested courier traffic in peak seasons (End-Year or Eid Mubarak) we encourage you to add more extra days and ask us for courier cut-off dates. Unfortunately we are unable to guarantee the specific arrival date of your products in peak seasons. (The cut-off dates are provided by our couriers for your convenience.)
While we’re always striving to keep shipping costs low, per-box shipping is an additional cost. We are partnering with SiCepat and Grab (Instant & sameday) to deliver you boxes.
We’ve halted our pick-up option for a temporary period.
RETURNS & EXCHANGE
Due to the custom, personalized nature of our products, all sales are FINAL and not eligible for returns, refunds or exchanges. In the rare event that an item arrives at you damaged or incorrect, please contact us and we’ll do our best to make it right!
No, unfortunately, we do not accept order cancellations in any circumstances.
